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Support

SLA

Technical Support with SLA

Monthly support for Microscript platforms: incidents, updates, and SLA

SLA 24/7 Tickets
Technical Support with SLA

Technical support subscription for your Microscript platforms. Includes incident handling, monitoring, updates, ticket processing, and SLA response windows. Available in business-hours and 24/7 tiers.

Pricing

Monthly or yearly with 25% discount

Starter Subscription

Starter

Business hours support, email, response within 24 hours

$9.00 /month
  • window 8×5
  • Response 24h
  • 1 product
  • 2 tickets / week
  • 1 hour edits
  • Email tickets
  • uptime monitoring
  • Core updates
  • Chat
  • support 24/7
  • Personal engineer
Order Starter
Starter Subscription / year

Starter

Business hours support, email, response within 24 hours

$81.00 /year
  • window 8×5
  • Response 24h
  • 1 product
  • 2 tickets / week
  • 1 hour edits
  • Email tickets
  • uptime monitoring
  • Core updates
  • Chat
  • support 24/7
  • Personal engineer
Order Starter
Pro Subscription

Pro

24/7 support, critical incident response within 1 hour

$30.00 /month
  • window 24/7
  • Response 1h
  • Unlimited products
  • Priority queue
  • 8 hours edits
  • Email + chat + call
  • Monitoring 24/7
  • Incident rollback
  • Personal engineer
  • SLA 99.9%
Order Pro
Pro Subscription / year

Pro

24/7 support, critical incident response within 1 hour

$270.00 /year
  • window 24/7
  • Response 1h
  • Unlimited products
  • Priority queue
  • 8 hours edits
  • Email + chat + call
  • Monitoring 24/7
  • Incident rollback
  • Personal engineer
  • SLA 99.9%
Order Pro